You will receive your tracking number once your bicycle is prepared for shipping. Fedex usually comes the next day to pick it up. California shipping is 1-2 days, NV, AZ, UT 3-4 days, the rest of the nation 7-10 days.
This beach cruiser is brand new and sold in the box, already about 80% assembled for you. We require all customers to use professional bike shop to assemble a bicycle. See Conditions of Use for Warranty Information.
The delivery costs will be counted for you within the order.
If you are not completely satisfied with any of Beach Bikes Shop products, you may return them for an exchange or refund within 10 calendar days after delivery. Any product returned for exchange or refund must be in new condition.
Shipping charges for items returned will not be refunded.
In order for us to provide you with fast efficient service, please follow these instructions when returning merchandise.
1. Upon receipt of your products, immediately check to verify that the item is undamaged.
2. Inspect the merchandise to be sure that the design, style or color is correct.
3. Any merchandise that is returned must be in new condition.
4. Please be sure to retain the invoice.
Bicycles on occasion may be damaged in the shipping process. We will provide FREE replacement parts. To process request for replacement part you have to send us description of damaged part in writing and digital photo. Please do not call us and send us an email. This is the fastest way to process such request.
If customer purchased an insurance (insurance option offered on product page for each bicycle) then we will ship free replacement parts and cover the cost for shipping. If customer did not purchase the insurance we will still ship free parts, but customer is responsible for shipping cost.
Please note, we only carry certain parts in stock in our warehouse, as many bicycles are sold only as whole bikes, and we may not have replacements for all damaged parts. If you have any question regarding this issue, please feel free to contact us. We will be glad to help you.
As a customer you have several choices when buying a new beach cruiser. You can go to our showroom and make sure that beach cruiser is perfect to your expectations.
Or you already know that you will be loading your bike in your truck, take them to the beach and expect them to get scratched during the normal use. When buying online from our store there might be small blemishes (scratches) on the bikes, which might happen during shipping or manufacturing process. Please understand that such situation can happen and such blemishes are not covered by warranty. Shipping bicycle is not easy as shipping companies like FedEx are often not very careful about the way they handle packages. We cannot send you replacement bicycle in case there is a scratch or small imperfection. We are selling very inexpensive bicycles with factory direct pricing so please be tolerant if there are small imperfections, which do not affect the functionality.
1. Contact us by e-mail (info@beach-bikes-shop.com) to provide the information about the address.
2. Please provide us with the reason for returning the item(s) and specify if you would like to exchange the item or if you are requesting a refund.
3. If you are exchanging an item, please include proper information on the replacement item.
4. When you ship the item, please be sure to enclose the invoice. The invoice is needed to complete the exchange or refund. Beach Bikes Shop will not pay shipping charges. We strongly recommend that you use a delivery confirmation when you ship otherwise we cannot guarantee receipt of your merchandise.
5. Beach Bikes Shop will notify you when we have received the product and process your request quickly, based on receipt of all documents requested in our guidelines.
If you have any questions prior to ordering, please do not hesitate to contact us.
Beach Bikes Shop offers a 30-day limited bumper-to-bumper manufacturers warranty on all electric scooters and accessories on all models X-Treme Scooters.
X-Treme Scooters warranty:
Selected 90 day warranty models include:
Electric Bicycles XB-350 - XB-500 - XB-508 - XB-600
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fees to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our
support department by
opening a ticket only. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.
We offer a 30 day warranty on all gas engines for all models.
We offer a 1 year engine warranty on selected ATVs & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our technical support department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) , X-Treme scooters at itīs discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
"Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be
purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in itīs original shipping carton or a suitable substitute, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.
Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipientīs door and consequently lost and/or Stolen.
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts are non-returnable. Please make youīre selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email.
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
Beach Bikes Shop is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.
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